Privacy Policy

Most recently updated on November 8, 2016

Welcome to the Portable North Pole!  This Customer Privacy Notice and Policy (“Privacy Policy”) is an important legal document which binds you and you should read it carefully before accessing our websites or purchasing, installing, accessing or using our products and services.

Introduction

This is the Privacy Policy of the Portable North Pole (“PNP”), which is a product and service offering of UGroupMedia, Inc., a Canadian corporation (“UGM”).  This Privacy Policy is for visitors and customers who access and use the internet websites listed below (“PNP Sites”), the PNP Mobile Apps (as defined below), or who use the services that are offered on the PNP Sites and the PNP Mobile Apps (the “PNP Services”) to create personalized digital content, including videos and calls, (“Content”) and include an authorized link to this Privacy Policy.  The term PNP Services includes your Submissions and Content for both PNP Sites and PNP Mobile Apps.

The term “PNP”, except when it is used for description purposes, means UGM, and “we” and “our” and other such words refer to UGM.  For definitions of other capitalized terms, please see the PNP Terms of Use and Terms of Sale.  PNP Portable North Pole is a trademark of PNP.  If you have any questions or concerns regarding the Privacy Policy or our practices, please contact us.

The PNP Sites are (including any sub-domain name based on these Web address):

• https://www.portablenorthpole.com/

• https://portablenorthpole.zendesk.com/hc/en-us

• http://santas-village.portablenorthpole.com/

This Privacy Policy describes the ways UGM collects, uses, discloses and protects personal information provided through your use of PNP Sites or PNP Services.

The PNP Services allows you to create customizable digital online Content for yourself, your family, and your friends, including videos, telephone calls, but only for your Personal Use as defined in and permitted under our Terms of Use and Terms of Sale.  Your submissions may include  personal information about you, your family, and your friends, including text, messages, photographs, video and audio recordings, and other images and data and materials that you may upload through the PNP Sites and PNP Services (“Submissions”).

This Privacy Policy does not apply to any websites, products, or services, other than ours, nor to others’ websites linked in this Privacy Policy or in the PNP Sites or the PNP Services. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information, as they may be different from ours.  Examples of other sites include Facebook, Twitter, and PayPal.

Privacy Policy Details:

1. How do you agree or consent to this Privacy Policy?  Special notice to those who live outside of the United States.

2. What types of personal information do we collect about you?

3. How do we use your personal information?

4. With whom do we share or disclose your personal information?

5. How do we protect your personal information and how long will we retain it?

6. How can you access and control your personal information and what choices do you have?

7. What Cookies and other web technologies do we use?

8. What about children’s online privacy protection?

9. Who we are and how to contact us?

10. How will you be notified of any changes to this Privacy Policy?

1. How do you agree or consent to this Privacy Policy?  By visiting any of the PNP Sites, using any of the PNP Services, downloading, installing, using or purchasing any Content or PNP Mobile Apps or purchasing any PNP Products, you are accepting and agreeing to this Privacy Policy. If you do not want to accept and agree, get off the PNP Site and do not use it and any PNP Services and do not purchase, download, install, or use any Content or PNP Mobile Apps or purchase any PNP Products.

As noted in Section 10 below, we reserve the right to update or alter this Privacy Policy at any time in the future.  You should review this Privacy Policy regularly to ensure that you are aware of any changes.

Special notice 

If you live outside of the United States, by visiting the PNP Sites, using our PNP Services, purchasing, downloading, installing or using our Content or PNP Mobile Apps and providing us with personal information or by purchasing our PNP Products, you acknowledge and agree that your personal information may be processed for the purposes identified in the Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your personal information, you consent to such transfer.

2. What type of personal information do we collect about you?

Personal information you provide to us.  Your Submissions which typically include photos, videos, real or fictitious names of you and/or your family and friends, gift preferences, and commendable behavior (e.g., eats vegetables) and other data, materials and information you chose to upload or provide to us.

Contact and User Information you provide to us for Account Registration and Payment.  Your registration information may include your name, age bracket, telephone number, email address, and mailing address. When you purchase our Content from our PNP Site (but not from the Software Stores referred to below), we will obtain your billing and payment information.  You may provide us or our payment processor with your first and last name, telephone number, address, credit card information (if paying by credit card) or bank account information (if paying via electronic funds transfer or other services).

Your information from affiliates, business partners and other third parties.  We also may periodically obtain both personal information (such as contact information) and non-personal information (such as demographic information) about you from affiliated entities, business partners and other independent third-party sources and add it to other information that we have collected about you.

Your information automatically collected by us when you visit PNP Sites or use PNP Services.  In order to help us understand your interests and customize your user experience, we automatically collect some information about your computer when you visit the PNP Sites, use the PNP Services, or purchase, install or use the Content or the PNP Mobile Apps. For example, we will collect session data, including your IP address, web browser software, and referring website. We also may collect information about your online activity, such as content viewed and pages visited.  See also below the discussion of cookies and web beacons.

Your information you provide to PNP from Facebook and Google and other Social Networking Sites.  You may create your PNP account by using a social network site, such as, Facebook Connect or Google Connect, which will allow you to automatically share with us certain personal information from your social network account to set up your PNP account. For example, we may obtain the following information from Facebook Connect or Google Connect: your first name, last name and email address. If you choose to do so, we will store data from your social network account on our PNP servers so that we can use updated data from your social network account.  Please refer to the privacy settings of your social network account to determine how you may adjust your permissions and manage the interactivity between the PNP Services and your social network account or mobile device.  As noted in the Terms of Use, social network sites are third party sites subject to their own privacy policies and Terms of Use.  Your Submissions of photos, videos and other materials from your social media accounts to your PNP account through the PNP Submissions process, once received by PNP, will be governed by PNP Privacy Statement, Terms of Use, and Terms of Sale as applicable.

You can choose not to provide us with information, such as to not register or provide us with information for the videos or phone calls or not accept certain cookies as provided for below; however, if you do so, you may not be able to access PNP Site, PNP Mobile Apps or PNP Services or take advantage of certain features of the PNP Sites, PNP Mobile Apps or PNP Services.

3. How do we use your personal information?

We use your personal information for the following general purposes:

•for account registration and account management, including facilitating your access to and use of the PNP Services;

•to communicate with you, such as communications  to deliver PNP e-newsletter, to respond to your questions and comments, to resolve disputes or troubleshoot problems, to provide information about the PNP Services and invitations from the PNP community, and to notify you about special offers and products or services available from us and our partners that may be of interest to you;

•to customize your experience with the PNP Services;

•to solicit information from you, sometimes through surveys, to measure interest in and improve the PNP Services;

•to enforce our Terms of Use, Terms of Sale and other agreements;

•to share or disclose as provided for below; and

•as otherwise described to you at the point of collection.

We may create and share aggregate and anonymous information for use with third parties, including our advertisers and investors.  For example, we may tell our advertisers the number of visitors the PNP Services receives or the most popular gifts or preferences.

4. With who may we share, or to whom may we disclose, your personal information?

•To our vendors, contractors and agents (“vendors”) who provide services or functions on our behalf: if you purchase Content, PNP Mobile Apps or PNP Products, we may share your information with vendors who manage the production and distribution of those products or provide related services, including business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize vendors to collect information on our behalf, as necessary to operate features of our PNP Sites or PNP Services or to facilitate the delivery of online advertising tailored to your interests.  Vendors will be given access to, and may collect, information only to the extent needed to perform their functions.

To business partners in conjunction with whom we may offer products or services. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. In addition to sharing your personal information as provided for above, we may also disclose your personal information in the following situations:

•Business transfers by us – in connection with a divestiture, merger, consolidation, asset sale, or other corporate transaction, or in the unlikely event of a bankruptcy.

•When required by law in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.

•When required to enforce our PNP Terms of use, including situations when we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities, or to protect and defend the rights, property, or safety of UGM and our affiliates, our customers, or others; and in connection with this Privacy Policy, our Terms of Use, Terms of Sale and other agreements.

5. How do we protect your personal information and how long do we retain it?

The transmission of information by the internet is not secure and we cannot control or guarantee its security.  Any transmission by you to us shall be at your risk.

Once we have received your transmission, we will employ reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure. Nevertheless, we cannot guarantee its security. In addition, it is important for you to protect against unauthorized access to your password and computer.

Please contact us if you have any questions regarding security.

We will retain and delete your personalized call and video Content as provided in our Terms of Sale.  We may retain your account registration information and Submissions for up to 30 months after your last activity in your account.  Activity means you access or use your PNP account for any purpose, including without limitation, logging into your account.  This allows us to respond to any questions regarding previous account registrations or purchases, facilitate any future account registrations, purchases or renewals, comply with our accounting, tax and legal obligations, resolve disputes, enforce our agreements, prevent fraud, and for analytical purposes and record keeping integrity.  For example, this will allow you even after expiration or termination of your free version, the Magic Pass or Video Pass to renew or purchase the Magic Pass, Video Pass or other PNP Services and to retain access to your Submissions.  If you purchase or renew within the retention period for the video Content as provided for in the Terms of Sale, you will also have access to your video Content.  For free versions, after the expiration or termination of the free version, you will be able to access Submissions only, and not the video Content, as provided for in the Terms of Sale.  If your PNP account becomes inactive as referred to above, we will disable your PNP account.

If we disable your PNP account as provided for above, your personalized Content will be deleted, but your Submissions and account registration information may remain in our archives for up to an additional 30 months for the reasons set forth above.  You may also receive email offers from us during the additional 30 months for our products and services unless you opt out as provided for in Section 6 below.  If you delete your PNP account as provided for in Section 6 below, your personalized Content and Submissions will be deleted, but your account registration information may remain in our archives for up to an additional 30 months for the reasons set forth above.  At the end of the additional 30 months, whether we disable your PNP account or you delete your PNP account, we reserve the right to retain in our archives certain personal information as may be required for legal, regulatory, or other government compliance purposes. For example, we may keep information regarding your invoices which may include your email address, first and last name, language, country (IP address) and user ID, or your opt in or opt out status, or whether you deleted your PNP account yourself and if so when.  In addition, you may request at any time that we delete your personal information using this form.  Upon receipt of the request, we will delete your personal information subject to our reservation above for legal, regulatory, or other government compliance purpose.  Any personal information retained by PNP will be retained in accordance with this Privacy Policy and as may be applicable the Terms of Use and Terms of Sale.

6. How do you access and control your personal information and what choices do you have? 

At all times during the term of the free version or the Magic Pass or Video Pass as provided for in the terms of sale, you will have the ability to access, update and delete your PNP account, access and update your Submissions, and as provided for in the Terms of Sale access, update and delete any personalized video and call Content.  You may view and edit much of your personal information online by accessing your account (you will be required to sign in using your password). To request access to all personal data collected by us, including your Submissions and personalized video and call Content, go in ‘’My account’’ section.  If you would like to delete your account, from the “My account” section select “delete account.”  Once we receive your request to delete your account, all information, including Submissions and personalized Content related to your account will be no longer available and will be deleted thereafter by us.  When your PNP account data is deleted, it will be deleted from the active database, but certain personal information may remain in our archives as forth in Section 5 above and in the Terms of Sale.

If you make certain transactions (such as creating an account or purchasing Content or PNP Mobile Apps), we reserve the right to send you communications, including service announcements, administrative messages, surveys relating to your account, and other non-promotional messages, without offering you the opportunity to opt out of receiving them. You can change your email at any time by logging into your account and going to the My Account page and amending your email notification choices. If you wish, you can also opt-out of receiving future promotional emails from us, you will have the opportunity to unsubscribe from future promotional messages by clicking the appropriate link at the bottom of in any such promotional email. When you opt-out of promotional communications from us, you may still receive service messages (such as an order confirmation, Content creation confirmation) and legally mandated notices and third party marketing messages.

We are committed to providing you with relevant content and information across our PNP Sites and PNP Services. To do this, we may collect information about your related activities and use this information to serve (or to enable our service providers to serve) you with advertisements that match your apparent interests. We do not share your personal information (such as email addresses) with unaffiliated third parties so they can serve you with advertisements.

From time to time, we may also allow certain third parties (such as Google Analytics) to collect information about your online activities through cookies and other technologies. The information gathered by these third parties is used for analytic purposes (i.e., to help us make predictions about your characteristics, interests or preferences and display advertisements on the PNP Sites tailored to your apparent interests).

Please note that we do not have access to or control over cookies or other technologies that these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Some of these third parties may offer certain opt terms.  Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.

Some browsers incorporate “Do Not Track” (DNT) features.  We currently do not respond to DNT signals. There is not a common understanding of how to respond to DNT signals. In the meantime, we are trying to provide you a personalized service and ask that you use other tools such as ability to opt out of behavioral advertising as set forth above.

7. What Cookies and other web technologies do we use?

•Cookies.  Cookies are small data text files that can be stored on your computer’s hard drive (if your web browser permits). We use cookies for the following general purposes:

oTo help us recognize your browser. To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our PNP Site. For example, if you register on our PNP Site, we may use cookies to remember your registration information so you do not need to log into our PNP Site each time you visit. We also may record your password (PIN) in a cookie, if you checked the box entitled “Save this password (PIN) for automatic sign-in.” Member IDs, passwords (PIN), and any other account-related data included in such cookies are encrypted for security purposes; and

oTo help us measure the PNP Sites effectiveness.  To help us measure the effectiveness of PNP Sites features and offerings, advertisements, and email communications by determining which emails you open and act upon.

The “help” portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. However, if you refuse to accept cookies, you may not be able to access the PNP Sites, PNP Mobile Apps or PNP Services or many of the tools and features of the PNP Sites, PNP Mobile Apps or PNP Services.

• Other web technologies – web beacons.  We also may use web beacons (also known as clear gifs, pixel tags or web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page within our PNP Sites to another, to deliver or communicate with cookies, to understand whether you have come to our PNP Site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use web beacons to help us understand which emails have been opened by recipients and to track visitor traffic and actions on our PNP Site in order to measure the effectiveness of PNP Sites and other offerings.

• How Google uses data when you use our PNP Sites.   As noted below we may use Google Analytics and we want you to be aware of how Google may use your data when you use our PNP Sites and PNP Mobile Apps.  Please see : https://www.google.com/policies/privacy/partners/

8. What about children’s online privacy protection? 

We are committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect personal information from children under the age of fourteen (14), and children under the age of 14 are not permitted to provide any personal information to the PNP Sites or PNP Services.  You and persons age 14 or older are permitted to provide personal information (including personal information of persons under age 14) to the PNP Sites and PNP Services subject to our Terms of Use and Terms of Sale.  Persons under age 14 may not in any way provide us with personal information.

9. Who we are and how to contact us?

We are UGroupMedia, Inc. a Canadian corporation based in Montreal with our principal place of business at:

UGroupMedia, Inc.,
460 Sainte-Catherine Street West,
Suite 500,
Montreal (Quebec) Canada H3B 1A7

If you have questions or concerns about this Privacy Policy, please contact us here.

10. How will you be notified of any changes to this Privacy Policy and how will those changes apply? We reserve the right to update or alter this Privacy Policy in the future and when we do so we will revise the “most recently updated” date provided for at the top of this Privacy Policy. We will notify PNP account members about material changes to this Privacy Policy by either sending a notice to the e-mail address they have provided to us when they have created an account as provided for in the Terms of Use or by placing a notice on our PNP Site.

Any changes to this Privacy Statement will be effective immediately for new users of the PNP Sites or PNP Services, and will be effective on the earlier of 10 calendar days after posting of notice of such changes on the PNP Sites or 10 calendar days after sending of an e-mail notice of such changes to the users. UGM may require you to consent to the updated Privacy Policy in a specified manner before further use of the PNP Sites or PNP Services is permitted. For example, if you personalized Content last year under last year’s Privacy Statement and then accessed that same personalized Content this year after the effective date of this current Privacy Statement, then this current Privacy Statement will apply to your use of that Content after the effective date of this current Privacy Statement.

If you do not agree to any change(s) after receiving notice of such change(s), you shall stop using the PNP Site, PNP Mobile Apps, the PNP Services and Content. Otherwise, your continued use of the PNP Site, PNP Mobile Apps, the PNP Services or Content constitute your acceptance of such changes. You should review this Privacy Policy regularly to ensure that you are aware of any changes.

The terms and policies above are in accordance with the laws of Canada.

UGroupMedia Inc., all rights reserved 2007-2016.

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